Terms & Conditions 2018-05-08T16:47:42+00:00

Terms & Conditions

SALES OFFICE HOURS

Our sales department is open 8:00 AM to 8:00 PM EST Monday-Friday.

PRICES

Prices are subject to change without notice. Prices in effect at time of order will be applied.

WEB SITE & CATALOG ERRORS

The pricing and specifications in this web site and our printed catalogs have been carefully checked before publication and are deemed correct, however, no responsibility can be assumed for inaccuracies that may exist. All information is subject to change without prior notice.

LARGE QUANTITY QUOTATIONS

We welcome requests for quotation on quantities in excess of the maximum amounts published in our price list. OEM and non-catalog inquiries are welcome for items not listed in our catalog. Some items may be subject to minimum order quantities.

MINIMUM ORDERS

$100.00 minimum order. All orders under $100.00 are subject to a $10.00 handling charge. Minimum order to open a new account is $250.00.

OUT OF STOCK MERCHANDISE

Out of stock merchandise will be held back for no more than 60 days and shipped when stock becomes available. Back orders of less than $25.00 will be automatically canceled. NACE has the option to substitute any item on back order for a comparable item of equal or greater value.

WILL CALL SERVICE

Customers in close proximity can avoid will call waiting time by phoning orders in 1 hour prior to picking up.

TERMS

Net terms to approved accounts. All other accounts C.O.D., prepay, or Credit Card. For your protection, credit cards are accepted only with signed credit card authorization on file. All customers must provide sales tax resale number. All merchandise is sold with the intention of resale by the purchaser. A 3% surcharge will be applied to all NET accounts that are paid via credit card.

DECLINED CREDIT CARD FEE

All declined credit card orders will be charged a $10.00 service charge. The fee will be charged in the freight field of the order.

FREE FREIGHT ORDERS

Shipper to be determined by NACE on all orders that NACE is paying the shipping charges.

PAST DUE ACCOUNTS

All accounts over 60 days will be shipped C.O.D. ONLY. ACCOUNTS OVER 90 DAYS WILL BE NOTIFIED AND TURNED OVER FOR COLLECTION 10 DAYS AFTER NOTIFICATION.

FINANCE CHARGE

1.25% per month on all invoices over 30 days.

RETURNED CHECK CHARGES

Customer will be charged $50.00 each time a check is returned for any reason.

COLLECTION

Customer is responsible for any costs or fees necessary to collect past due accounts.

BILLING INQUIRES

All billing and account status inquiries should be directed to the accounts receivable department 8:30 AM to 5:00 PM Mon.-Fri.

FREIGHT

All orders are shipped F.O.B. West Chester, PA; St. Peters, MO; or Las Vegas, NV unless otherwise specified. Orders are shipped UPS ground or freight carrier. Please be sure to specify for special 3 day, 2 day, next day service and/or Saturday delivery if needed. We also offer carrier truck service for heavy or large shipments and next flight out for same day shipping. For your protection, shipments are automatically insured for damage or loss in transit. Middle Atlantic Products are not eligible for free shipping at any time. All freight charges are subject to dimensional/oversize carrier weight regulations. Addresses determined by carrier as residential are subject to residential delivery rates. Special delivery fees will be assessed in arrears for any carrier chargebacks.

DROP SHIPMENT FEES

To cover the added costs with doing a drop shipment from a vendor, the following fees will apply. This is in addition to vendor freight, and other vendor additional charges (drop ship fees, etc.) to help offset the increased amount of labor with an order that is a drop ship. Orders will receive a 5% freight surcharge, with a cap of $50.00, added into the freight amount. There will be a minimum surcharge of $5.00 per any order.

SAME DAY SHIPPING

The majority of orders received by 5 PM E.S.T. Are processed and shipped the same day if credit has been established and the account is in current standing.

SHORTAGES

Must notify carrier immediately and NACE within 10 days from invoice date.

INCORRECT SHIPMENTS

Must notify NACE within 10 days from invoice date.

REPAIR/RETURN MERCHANDISE

Must have a return material authorization # (RMA) which can be obtained by calling your account representative. Product may be repaired/replaced/credited at our option. Product is supported in accordance with manufacturers policy. Original invoice number, quantity, item number, and description of reason for return are required to issue RMA. Any return merchandise is to be sent back freight prepaid. Some products are required to be sent back directly to the manufacturer. NACE reserves the right to deny requests for returns at their discretion.

RETURN OF MERCHANDISE

Merchandise being returned for credit must have a return material authorization number. Merchandise being returned for credit must be returned within 90 days of date of purchase and are subject to restocking charges. Merchandise and packaging materials must be in original factory condition. Product returned can not be altered in any way. This includes any type of marking, writing or labeling on the product. Credits will be issued as merchandise credit only, no cash refunds. Any orders refused by the customer may be subject to restocking fee. If a customer refuses an order for any reason, NACE will be compensated for all shipping charges.

REFUSED ORDERS

Refused orders will be charged a minimum 20% restocking fee.

NO REFUNDS WITHOUT SALES INVOICE

Equipment must be inspected before any decision is made on refunds. Most sales are final. No cash refunds. Credits only will be issued for the amount paid on original invoice.

SPECIAL ORDER ITEMS

Special order items are non-returnable. Special order items must be paid in full upon ordering.

PRICING INFORMATION

Prices do not include freight or shipping charges, unless specified.

BROKEN PACK QUANTITY

All broken pack quantities will incur a 10% surcharge.

PLACING ORDERS CONSTITUTES ACCEPTANCE OF ALL TERMS AND CONDITIONS STATED ABOVE.

Return Procedures for Distributors

This section is applicable to item(s) deemed non-working in the field; Require testing, Repair, Replacement, or Credit.

To Obtain a Return Authorization:

  • Distributor’s Customer is to first contact SecurityTronix tech support to obtain a trouble ticket number prior to bringing any returns to the Distributor.
  • SecurityTronix tech support number for the customer to call: (610) 429-1821, Press 3, then press 2.
  • SecurityTronix will attempt to remedy the issue being reported by the customer.  If the issue cannot be resolved, a trouble ticket number will be issued to the customer.
  • Once the product is brought back to the Distributor, the Distributor contacts SecurityTronix tech support at (610) 429-1821, Press 3, then press 2 and provides the trouble ticket number obtained by the Customer. The SecurityTronix Lab will complete a Repair and Return Order (RRO) request form on the phone and provide an RRO number verbally, then email the RRO number and shipping address to Distributor.  As an alternative the Distributor can email this information to sales@securitytronix.com to request an RRO.

Tech Support:

  • (610) 429-1821 Press 3, then press 2.
  • SecurityTronix branded products: 60 day DOA over the counter exchange, provided the unit was purchased not more than 6 months ago from SecurityTronix.
  • SecurityTronix non-branded products: 30 day DOA over the counter exchange, provided the unit was purchased not more than 3 months ago from SecurityTronix.

Stock Rotation:

  • Distributor wishes to return merchandise for stock rotation. All items being returned are new / excess.
  • 6 month stock rotation for branded SecurityTronix products can be returned for credit. Distributor contacts SecurityTronix Sales representative to complete a Return Material Authorization (RMA) request form and Issue an offsetting order for an equal or greater dollar amount.

Returning RRO’s to SecurityTronix:

  • Package the product.
  • Mark the RRO number on the shipping carton.
  • Ship the product to the SecurityTronix location specified (PA or NV).

Contact Us

N.A.C.E. Toll Free Order Line
(800) 688-9282

Toll Free Fax Order Line
(800) 230-1793

Business Phone
(610) 429-1020

Business Fax
(610) 429-3060

Our Technical Support Lines Are Open 24/7 – All Day – Every Day!

Nevada Lab After Hours
484-401-6004

Pennsylvania Lab After Hours
484-889-8911

SecurityTronix CCTV After Hours
702-308-4220

D.R.E. After Hours
702-817-8939

DIRECTV Support After Hours
484-653-8745

NACE is not responsible for any liability, health hazard or injury developed from the use or misuse of products supplied by NACE. The intent of this catalog is to provide as complete a reference to products we carry as possible. However due to the technical nature of the products, it is impossible to cover total subject matter in any one catalog. Therefore, we recommend the users of these products contact our sales department for detailed information on product compatibility, proper uses, current developments and updated specifications.

This is a notice to inform you that content passing thru certain devices in this marketing material may contain strong language or depictions of violence, sex or substance abuse. Some of these units contains no parental control features. Parental discretion is advised.

The information on this page is proprietary and confidential and is protected under United States and International Copyright and Trademark laws. No part of this document may be reproduced or transmitted, in any form by any means whatsoever. Any such use of this information in any form, without the express prior written consent of the author is prohibited by law.